CANCELLED First class support in OSS

FOSDEM 2023

Please note that this talk has been cancelled. A natural consequence of Software Defined Storage is that your software must operate on a wide variety of platforms that you, as a developer, have little control over. Therefore a big challenge can be to perform system inspection to help identify software and hardware bottlenecks and issues.

When you are dealing with customers who expect a large amount of confidentiality, how can you get detailed information on a system level? How do you provide system diagnosis that goes beyond “regular” Prometheus style monitoring?

In this talk I will show the tools we have developed that allow our customers to validate and get instant status of their clusters. I will demonstrate how I and our other engineers can rapidly generate information about system setups and detailed metrics for assisting in setup and other support questions.

Introduction to MinIO
Providing support
- Environments
- Expected Confidentiality
- Providing value
- The challenge of gathering information
Typical Monitoring
- Prometheus
- Audit (request) logging
User triggered “health checks”
- Provides analysis of static elements
- Checks can be added/modified
- Example
“Call home” in Open Source
- Benefit from the negative connotations.
- Design/Safety/Confidenciality - Power of OSS
- Provide “alert level” notifications without setup.
- Provide instant notifications.
- Full opt-in.
Support flow overview.
QA

Speakers: Klaus Post